Privacy policy

Information We Collect

When you visit our website, place an order, create or access a customer account, contact us, sign up for marketing, or otherwise interact with Lava Armor, we may collect certain personal information, including:

• Your name, billing address, and shipping address
• Email address, telephone number, and other contact information you provide
• Order, purchase, return, refund, and transaction information
• Payment-related information processed through our payment providers
• Customer account information and preferences
• Device information, browser type, IP address, cookies, and website usage information
• Marketing preferences and interactions with emails, advertisements, or promotions
• Information you provide when contacting customer support or submitting a request

Payment information is processed securely by our payment and ecommerce service providers. Lava Armor does not directly store complete credit card numbers.

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How We Use Your Information

We may use personal information to:

• Process, fulfill, ship, and deliver your orders
• Provide order confirmations, shipping notifications, tracking information, and customer support
• Process payments, refunds, returns, store credit, and other transactions
• Create, maintain, and secure customer accounts
• Improve our website, products, services, and customer experience
• Measure website performance and understand how customers interact with our store
• Detect, investigate, and prevent fraud, abuse, security incidents, or unauthorized activity
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Send marketing communications when permitted by law and consistent with your preferences
• Support advertising, personalization, and related services where permitted by law and subject to available privacy choices

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Cookies & Website Technologies

Our website may use cookies, pixels, local storage, and similar technologies to operate the site, remember preferences, maintain security, analyze website performance, understand how visitors use our website, and support advertising or marketing activities where permitted.

Shopify may automatically display cookie or consent controls in regions where they are appropriate based on our store settings and applicable requirements.

You may also be able to manage cookies through your browser settings or through privacy controls made available on our website. Disabling certain cookies may affect the functionality or performance of some website features.

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How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, complete transactions, provide our services, protect our business, or comply with applicable law. These may include:

• Shopify and ecommerce technology providers
• Payment processors and financial service providers
• Shipping, delivery, and fulfillment providers
• Website hosting, security, and technical service providers
• Analytics, advertising, and marketing service providers
• Professional advisers such as accountants, attorneys, or consultants
• Government authorities or other parties when disclosure is required or permitted by law

We do not disclose personal information except as necessary to operate our business, provide our services, comply with legal obligations, protect our rights, or as otherwise described in this Privacy Policy.

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Shopify & Shopify Network Intelligence

Our store is hosted by Shopify, which provides the ecommerce platform and related services that allow us to operate our online store and sell products to you.

Information submitted through our store may be processed by Shopify and other service providers involved in operating our website, processing payments, preventing fraud, providing customer accounts, supporting checkout, and fulfilling orders.

We currently have Shopify Network Intelligence enabled. When enabled, Shopify may use customer information from our store together with information from Shopify and other merchants to improve certain Shopify services, including personalization, measurement, and advertising-related services, subject to applicable law and customer privacy choices.

Shopify states that other merchants cannot access Lava Armor's customer data through Shopify Network Intelligence. Shopify also applies customer consent and opt-out choices made through supported privacy controls to relevant uses of Shopify Network Intelligence.

For more information about how Shopify processes personal information, you may review Shopify's own privacy notices and privacy resources.

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Data Sharing & Targeted Advertising Choices

Certain privacy laws may give residents of specific U.S. states the right to opt out of activities that may be considered the "sale" or "sharing" of personal information or the use of personal information for targeted advertising.

Lava Armor uses Shopify's automated Data Sharing Opt-Out feature for applicable regions. If this option is available to you, you may use the Your Privacy Choices or data-sharing opt-out link provided on our website to submit your preference.

Where supported and legally required, recognized browser-based privacy signals such as Global Privacy Control may also be honored through Shopify's privacy tools.

Customers may also contact us at support@lavaarmor.com with questions about available privacy choices.

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Marketing Communications

If you choose to receive marketing communications from Lava Armor, we may send you product updates, promotions, special offers, and other marketing messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to orders, customer accounts, returns, refunds, or other service-related matters.

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Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

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Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and transaction records, process returns or disputes, enforce agreements, prevent fraud, and comply with applicable legal, tax, accounting, or regulatory requirements.

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Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information. These rights may include the ability to request:

• Access to certain personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• A copy or portability of certain personal information
• Information about certain categories of personal information we collect or disclose
• Opt-out of certain data sharing or targeted advertising activities where applicable
• Other rights provided under applicable privacy law

To submit a privacy-related request, contact us at support@lavaarmor.com .

We may need to verify your identity before completing certain requests. Where permitted by law, an authorized agent may also submit a request on your behalf, subject to appropriate verification.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

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Children's Privacy

Our website and products are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

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Data Processing Locations

Our website, Shopify, and our service providers may process, store, or transfer personal information in locations outside the state, province, or country where you live.

Where required by applicable law, international transfers of personal information are handled using appropriate legal safeguards or other recognized transfer mechanisms.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website features, service providers, legal requirements, or regulatory obligations.

When we make changes, we will post the revised Privacy Policy on our website and update any applicable effective or revision date when appropriate.

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